Help Centre

Frequently asked questions

Everything you need to know about ordering, paying, delivery and finding the right part for your bike.

Orders & Payment

How do I place an order?

Open the Shop, tap Add to cart on the items you want, then go to your cart and checkout. Enter your details, pay with Easypaisa or JazzCash and your order is confirmed.

Which payment methods do you accept?

We accept Easypaisa and JazzCash. Choose your wallet at checkout, complete the payment, and we start preparing your order.

Can I change or cancel my order?

Yes, as long as it hasn't been dispatched. Message us quickly with your order number and we'll update or cancel it.

Can I order in bulk?

Yes — message us on WhatsApp with the items and quantity you need — great for workshops, mechanics and bike dealers — and we'll share the details.

Shipping & Delivery

Where do you deliver?

We deliver to cities across Pakistan from our shop in Gujranwala.

How long will delivery take?

Orders are usually delivered within 3–5 working days. Remote areas and sale periods may take a little longer.

How are orders packed?

Every part is packed securely in a box or bubble wrap; helmets and fragile lights get extra padding.

Parts & Fitting

How do I know a part fits my bike?

Send us your bike make, model and year on WhatsApp (a photo of the old part helps too) and we'll confirm the right fit before you order.

Are your parts genuine?

Yes — we source from trusted manufacturers and check every part before dispatch. Ask us if you want original (OEM) or a quality alternative.

Can you fit the part for me?

Visit our shop in Civil Lines, Gujranwala and we can guide you to fitting — call ahead so we can plan the time.

Do parts come with a warranty?

Warranty depends on the part and brand. We'll confirm it with your order.

Returns & Exchanges

Can I return a product?

Unused parts in their original packing can be returned within 7 days of delivery. Fitted or damaged parts can't be returned — please confirm fit with us before installing.

My item arrived damaged — what should I do?

We're sorry! Contact us within 48 hours with your order number and photos of the item and packaging, and we'll arrange a replacement.

BikeBuzz is a Nexara Digital Solutions store.